--- title: Troubleshooting | AutoFry Basket Height Adjustment description: Solve AutoFry basket height errors with this simple how-to on adjusting AutoFry basket height. Both written steps & video are available for troubleshooting. image: https://blog.mtiproducts.com/hubfs/Imported_Blog_Media/BasketHeight.png --- 1-800-348-2976   sales@mtiproducts.com   Sunday – Saturday 8 AM – 8 PM EST --- [![mti](https://blog.mtiproducts.com/hs-fs/hubfs/raw_assets/public/MotionTechnology_October2020/images/header-logo.png?width=276&height=85&name=header-logo.png "mti")](https://mti-products.multiscreensite.com/) - [Products](https://mti-products.multiscreensite.com/products) - [Autofry](https://www.autofry.com/) - [Multichef](https://multichef.com/) - [AutoFilter](https://mti-products.multiscreensite.com/autofilter) - [OFS System](https://mti-products.multiscreensite.com/ofs-system) - [About Us](https://mti-products.multiscreensite.com/about-us) - [Company History](https://mti-products.multiscreensite.com/company-history) - [Meet the Team](https://mti-products.multiscreensite.com/meet-the-team) - [Testimonials](https://mti-products.multiscreensite.com/testimonials) - [Sales](https://mti-products.multiscreensite.com/sales) - [Where to Buy – USA and Canada](https://mti-products.multiscreensite.com/newpage) - [Where to Buy – International](https://mti-products.multiscreensite.com/newpagee8d0342a) - [Accessories, Cleaners and Parts](https://autofrywebstore.com/) - [Leasing Options](https://mti-products.multiscreensite.com/leasing-options) - [Rebates](https://mti-products.multiscreensite.com/rebates) - [Brakebush](https://mti-products.multiscreensite.com/brakebush) - [Kaufold's Kurds](https://www.mtiproducts.com/rebates/kaufholds) - [Tequesito's](https://www.mtiproducts.com/rebates/tequesitos) - [AutoFry Cleaning Kit](https://info.mtiproducts.com/warranty-registration?_ga=2.236227713.1808605525.1754309678-1253974090.1578411052) - [Support](https://mti-products.multiscreensite.com/support) - [Request Service or Support](https://mti-products.multiscreensite.com/request-service-or-support) - [Cleaning Guides & Manuals](https://mti-products.multiscreensite.com/newpageaddec2d2) - [AutoFry Troubleshooting](https://mti-products.multiscreensite.com/autofry-troubleshooting) - [Resources](https://mti-products.multiscreensite.com/resources) - [Cooking Applications](https://mti-products.multiscreensite.com/cooking-applications) - [Menu Ideas](https://mti-products.multiscreensite.com/menu-ideas) - [Industries](https://mti-products.multiscreensite.com/industries) - [Attractions](https://mti-products.multiscreensite.com/attractions) - [Bars](https://mti-products.multiscreensite.com/bars) - [Cinemas](https://mti-products.multiscreensite.com/cinemas) - [Convenience Stores](https://mti-products.multiscreensite.com/convenience-stores) - [Food Trucks](https://mti-products.multiscreensite.com/food-trucks) - [Kiosks](https://mti-products.multiscreensite.com/kiosks) - [Restaurant](https://mti-products.multiscreensite.com/restaurant) - [Videos](https://mti-products.multiscreensite.com/videos) - [Contact Us](https://mti-products.multiscreensite.com/contact-us) - [General Inquiries](https://mti-products.multiscreensite.com/general-inquiries) - [Request a Price Quote](https://mti-products.multiscreensite.com/request-a-price-quote) - [Request Literature](https://mti-products.multiscreensite.com/request-literature) - [Request Service or Support](https://mti-products.multiscreensite.com/request-service-or-support) - [Upcoming Events](https://mti-products.multiscreensite.com/upcoming-events) - [Company Contacts](https://mti-products.multiscreensite.com/company-contacts) - [Blog](https://blog.mtiproducts.com/?__hstc=3213295.846817670535dabfb3ef71eacafb1e11.1603685924310.1603702736289.1603707262104.5&__hssc=3213295.3.1603707262104&__hsfp=2307736805) - [Home](https://mti-products.multiscreensite.com/) - [Products](https://mti-products.multiscreensite.com/products) - [AutoFry®](https://www.autofry.com/) - [MultiChef XL®](https://multichef.com/) - [AutoFilter](https://mti-products.multiscreensite.com/autofilter) - [AutoFilter Calculator](https://mti-products.multiscreensite.com/autofilter-calculator) - [OFS System](https://mti-products.multiscreensite.com/ofs-system) - About Us - [Company History](https://mti-products.multiscreensite.com/company-history) - [Meet the Team](https://mti-products.multiscreensite.com/meet-the-team) - [Testimonials](https://mti-products.multiscreensite.com/testimonials) - [Sales](https://mti-products.multiscreensite.com/sales) - [Where to Buy – USA and Canada](https://mti-products.multiscreensite.com/newpage) - [Where to Buy – International](https://mti-products.multiscreensite.com/newpagee8d0342a) - [Leasing Options](https://mti-products.multiscreensite.com/leasing-options) - [Accessories, Cleaners, and Parts](https://autofrywebstore.com/) - [Rebates](https://mti-products.multiscreensite.com/rebates) - [Golden Dipt](https://mti-products.multiscreensite.com/golden-dipt) - [McCain Foods](https://mti-products.multiscreensite.com/mccain-foods) - [Ventura](https://mti-products.multiscreensite.com/ventura) - [Support](https://mti-products.multiscreensite.com/support) - [Cleaning Guides & Manuals](https://mti-products.multiscreensite.com/newpageaddec2d2) - [AutoFry Troubleshooting](https://mti-products.multiscreensite.com/autofry-troubleshooting) - [Autofry Troubleshooting Old Controls](https://mti-products.multiscreensite.com/autofry-troubleshooting-old-controls) - [Resources](https://mti-products.multiscreensite.com/resources) - [Cooking Applications](https://mti-products.multiscreensite.com/cooking-applications) - [Menu Ideas](https://mti-products.multiscreensite.com/menu-ideas) - [Industries](https://mti-products.multiscreensite.com/industries) - [Attractions](https://mti-products.multiscreensite.com/attractions) - [Bars](https://mti-products.multiscreensite.com/bars) - [Cinemas](https://mti-products.multiscreensite.com/cinemas) - [Convenience Stores](https://mti-products.multiscreensite.com/convenience-stores) - [Food Trucks](https://mti-products.multiscreensite.com/food-trucks) - [Kiosks](https://mti-products.multiscreensite.com/kiosks) - [Restaurant](https://mti-products.multiscreensite.com/restaurant) - [Videos](https://mti-products.multiscreensite.com/videos) - [AutoFry MTI-5 Videos](https://mti-products.multiscreensite.com/autofry-mti-5-videos) - [AutoFry MTI-10X Videos](https://mti-products.multiscreensite.com/autofry-mti-10x-videos) - [AutoFry MTI-40C Videos](https://mti-products.multiscreensite.com/autofry-mti-40c-videos) - [AutoFry MTI-40E Videos](https://mti-products.multiscreensite.com/autofry-mti-40e-videos) - [MultiChef XL Videos](https://mti-products.multiscreensite.com/multichef-xl-videos) - [Troubleshooting Videos](https://mti-products.multiscreensite.com/troubleshooting-videos) - [Customer Testimonial Videos](https://mti-products.multiscreensite.com/customer-testimonial-videos) - [Contact Us](https://mti-products.multiscreensite.com/contact-us) - [General Inquiries](https://mti-products.multiscreensite.com/general-inquiries) - [Request a Price Quote](https://mti-products.multiscreensite.com/request-a-price-quote) - [Request Literature](https://mti-products.multiscreensite.com/request-literature) - [Request Service or Support](https://mti-products.multiscreensite.com/request-service-or-support) - [Upcoming Events](https://mti-products.multiscreensite.com/upcoming-events) - [Company Contacts](https://mti-products.multiscreensite.com/company-contacts) - [Blog](https://mti-products.multiscreensite.com/blog-old) - [Blank Template](https://mti-products.multiscreensite.com/testimonial-3) Contact Us 1-800-348-2976 sales@mtiproducts.com # Ventless Revolution ![](https://blog.mtiproducts.com/hubfs/Imported_Blog_Media/BasketHeight.png) # Troubleshooting | AutoFry Basket Height Adjustment Published by [Bess Couture](https://blog.mtiproducts.com/author/bcouture) on Mar 13, 2015 6:00:46 AM ## One of the more common technical support calls we get on a daily basis is for an AutoFry basket error.   You might be having this issue if your basket isn't dumping the food all the way or you see an AO4 error code displayed on the keypad display.  Luckily, the fix for this problem is very simple, and requires nothing more than a large crescent wrench and a little elbow grease to complete an AutoFry Basket Adjustment.  If you're having one of these issues, read on for a step by step guide to adjusting your AutoFry basket height or watch the video at the end of the post. [![Acceptable Basket Height for AutoFry](https://blog.mtiproducts.com/hs-fs/hubfs/Imported_Blog_Media/BasketHeight.png?width=512&height=286&name=BasketHeight.png)](http://mtiproducts.com/?p=1618) ### Proper AutoFry basket height is 2.5-3 inches from the base to the top corner of the basket.  If your basket is sitting any higher or lower than that range you're likely going to run into issues.   [![AutoFry Key Pad Ready Screen](https://blog.mtiproducts.com/hs-fs/hubfs/Imported_Blog_Media/ready.png?width=109&name=ready.png)](https://blog.mtiproducts.com/hubfs/Imported_Blog_Media/ready.png) 1.  Start with the AutoFry in the ready position. 2.  Take your basket out of the machine. 3.  Set the basket on a firm surface. 4.  Place the crescent wrench on the flat side of the basket rod 5.  While holding the basket firmly with one hand, apply pressure to the wrench to put a slight twist in the rod.  *A little twist will go a long way, so start small, test your work and twist more if you have to.* [![Wrench on AutoFry Basket for Adjustment](https://blog.mtiproducts.com/hs-fs/hubfs/Imported_Blog_Media/Wrench-300x168.png?width=300&height=168&name=Wrench-300x168.png)](https://blog.mtiproducts.com/hubfs/Imported_Blog_Media/Wrench.png)6.  Return the basket to the machine to see if you have put the right amount of twist into the rod. 7.  If your basket is at the right height (remember, it's 2.5-3 inches from the base to the top corner of the basket), congratulations you've successfully adjusted your AutoFry basket height. 8. If your basket is not at the right height, repeat steps 2-6 until you've achieved the proper AutoFry basket height.  This may require a little bit of trial and error. That's it.  Six simple steps to adjusting your basket height and returning your AutoFry back into a frying master machine. Remember, if you have trouble, our **technical support is open from 8am-8pm EST every day to provide assistance by calling 800-348-2976 x112**   ### **A video tutorial for the AutoFry troubleshooting and basket height adjustment can also be found below:**   Tags: [AutoFry](https://blog.mtiproducts.com/topic/autofry), [Basket](https://blog.mtiproducts.com/topic/basket), [Blog](https://blog.mtiproducts.com/topic/blog), [Deep Fryers](https://blog.mtiproducts.com/topic/deep-fryers), [Equipment](https://blog.mtiproducts.com/topic/equipment), [Maintenance](https://blog.mtiproducts.com/topic/maintenance), [Tips and Tricks](https://blog.mtiproducts.com/topic/tips-and-tricks), [Troubleshooting](https://blog.mtiproducts.com/topic/troubleshooting) [Back to Blog](https://blog.mtiproducts.com) ## Related Articles ## [Troubleshooting | Adjusting your AutoFry Basket Height](https://blog.mtiproducts.com/troubleshooting-adjusting-autofry-basket-height) When people are shopping around for new kitchen equipment, one of the most common questions we... [Read More](https://blog.mtiproducts.com/troubleshooting-adjusting-autofry-basket-height) ## [AutoFry Size Selections: Single vs Double](https://blog.mtiproducts.com/autofry-size-selections-single-vs-double) Business decisions in the restaurant industry can be difficult. No ifs, ands or buts about it!... [Read More](https://blog.mtiproducts.com/autofry-size-selections-single-vs-double) ## [Have Fun with It! Four Thrilling Menu Items for your Theme Park](https://blog.mtiproducts.com/have-fun-with-it-four-thrilling-menu-items-for-your-theme-park) Having fun and imaginative food options at theme parks are essential elements of creating a... [Read More](https://blog.mtiproducts.com/have-fun-with-it-four-thrilling-menu-items-for-your-theme-park) --- ![mti](https://blog.mtiproducts.com/hs-fs/hubfs/raw_assets/public/MotionTechnology_October2020/images/footer-logo.png?width=480&name=footer-logo.png "mti") © 2020 All Rights Reserved | Motion Technology, Inc. - [Home](https://mti-products.multiscreensite.com/) - [About Us](https://mti-products.multiscreensite.com/about-us) - [Contact Us](https://mti-products.multiscreensite.com/contact-us) - [Request Service or Support](https://mti-products.multiscreensite.com/request-service-or-support) ![](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1043185835/?guid=ON&script=0)